The Outreach and Training Specialist position is primarily responsible for providing outreach and education for the Healthy Start Coalition of Miami-Dade. This includes working primarily with OB/GYN offices as well as providers in order to ensure the successful implementation of the Healthy Start prenatal screening. In addition, this position provides education on all programs under the Healthy Start Coalition of Miami-Dade and ensures that they are promoted in the community. This includes working with public and private hospitals in ensuring appropriate outreach materials are distributed to help promote initiatives supported by the Healthy Start Coalition of Miami-Dade.

Essential Duties and Responsibilities:

• Educates OB/GYNs, hospitals and birthing facilities on Healthy Start screening and referral protocols
• Creates and distributes provider and patient incentives related to Healthy Start Coalition of Miami-Dade programs as appropriate
• Creates progress reports on a quarterly, semi-annual, and annual basis
• Ensures that a sufficient supply of Healthy Start screening forms, brochures and educational materials are maintained in hospitals and birthing facilities
• Maintains comprehensive log of all provider communication, education, visits and materials distribution
• Maintains relationships with OB/GYNs, hospitals and birthing facilities and promotes Coalition programs through weekly, monthly, or quarterly visits as needed
• Analyzes and evaluates prenatal screening rates and completes targeted outreach efforts
• Prepares and distributes quarterly Healthy Start screening report/screening feedback to providers and Healthy Start special reports and educational material as may be needed
• Promotes and provides education to OB/GYNs, hospitals and birthing facilities on the Medicaid Eligibility process
• Conduct community awareness activities to improve pregnancy and infant health outcomes working to target social determinants of public health
• Updates providers contact information regularly via Website, internal and external databases to include, but not limited to Microsoft Outlook, computer-based systems
• Develops presentations and provides education and training on Coalition programs to community organizations, health care providers, and birthing centers on the various initiatives and projects of the Coalition
• Works cooperatively with the community members and program staff to assess the community’s prenatal, postnatal, and infant care service needs
• Participates in community health events to promote Coalition initiatives
• Performs other duties as deemed necessary to the success of the Coalition

Skills and Abilities:

• Able to effectively prepare and present information and respond to questions from management, clients, customers, the media, and the general public
• Able to establish and maintain effective working relationship with Coalition membership, staff, all providers, and the general public
• Able to travel and drive long distances within Miami-Dade County (valid driver’s license, good driving record, and auto insurance are required)
• Able to work effectively with a diverse population and with different management levels
• Able to work in a fast-paced working environment
• Excellent communication skills, both written and oral (bilingual preferred: English/Spanish)
• Able to work in a self-directed capacity with minimal supervision
• Understanding of cultural diversity
• Able to prioritize and work well in a fast-paced professional environment
• Able to work within fixed budget
• Working knowledge of MS Office products (i.e., Excel, Word, PowerPoint and Outlook)
• Ability to work weekend hours as needed to participate in community events

Experience and Education:

• Bachelor’s degree from an accredited college or university in a related field (Master’s preferred)
• A minimum of two (2) years of experience in community organizing, local networking and knowledge of local maternal and child health service delivery system
• Training, education and/or experience may be substituted for certain minimum qualifications

Applications Accepted Until: Position is filled

The Intake Coordinator completes the initial contact interview with pregnant women and parents of infants who were screened for or referred to Healthy Start and/or the Coordinated Intake and Referral (CI&R) unit. Through the initial contact, the Intake Coordinator will determine program eligibility and the need for further services based on the interview and comprehensive assessment. The Intake Coordinator will process Healthy Start pre- and post-natal risk screens and community referrals received from the local health department, and women with SOBRA Medicaid in Miami Dade County. All the work will be performed telephonically. The Intake Coordinator must observe HIPAA guidelines and maintain the confidentiality of information.

Essential Duties and Responsibilities:

• Initiate and complete initial client contact, within the specified program timeframes and guidelines, based on information provided on the prenatal screen, infant screen, or referral.
• Ensures that all client’s records are accurate, current and updated on a regular basis.
• Determine and designate a “Program Eligibility” based on the information provided by the client during the initial contact interview and take appropriate actions (e.g., either refer the case to a home visitation programs, wraparound services, or other appropriate program based on client intake) based on these findings.
• Provide referral information to educate and improve client’s knowledge and understanding of available community resources, as well as link clients to services that support the well-being of women during pregnancy and/or during child’s infancy (e.g., WIC, food banks, housing, mental health service, etc.). The referrals or information provided should be based on the risks identified through the prenatal or infant screen and/or the initial contact interview. Intake coordinator may facilitate the referral process, to ensure client is connected.
• Ensure referrals, as well as closures, have been appropriately linked and documented within the database system and agency data function.
• Ensure required efforts are made when attempting to reach clients, as stated in the program’s guidelines.
• Follow appropriate telephone etiquette when answering incoming calls, when leaving messages (e.g., identify yourself and program, speak clearly when leaving messages, etc.) and or taking messages accurately by verifying callers information.
• Develop and maintain a comprehensive understanding of maternal/child health issues that are deemed risk factors during pregnancy and early childhood.
• Generate necessary correspondence in compliance with program guidelines of expected communications with clients and providers.
• Responsible for maintaining established quantity and quality standards.
• Professional work documentation and time management skills.
• Develop and maintain good working knowledge of the Well Family System and State of Florida Healthy Start Standards and Guidelines.
• Ensure referrals, as well as closures, have been appropriately linked and documented within the database system and agency data function.
• Prepare and submit appropriate administrative reports, accurately and on a timely basis (e.g., caseload reports, timesheets, etc.).
• Participate in trainings, supervision and team meetings, as requested.
• Abide by all HSCMD policies and standards of conduct.
• Performs other duties as deemed necessary to the success of the Coalition.

Performance Standards:

1. Attainment of Annual goals established between supervisor and employee.
2. Annual Performance Appraisal for Administrative Level.

Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to work effectively with a diverse population
• Able to work in a fast pace and constantly changing professional environment
• Able to work well with a team
• Excellent communication skills, both written and oral
• Ability to communicate effectively in verbal and written English and Creole
• Excellent interpersonal skills
• Understanding of cultural diversity
• Able to prioritize and work well in a fast pace and changing professional environment
• Self-directed and able to work with minimal supervision
• Working knowledge of MS Office products (i.e. Excel, Word, and Outlook)

Experience and Education:

• Minimum BA/BS in human services, social sciences, social work, nursing, health education, health planning, healthcare administration, or related field in an accredited program plus 2 years of public health/community development experience.
• Other trainings, education and/or experience may be substituted for certain minimum qualifications.

Applications Accepted Until: Positions Filled